Refund policy

At Christmas Treasure, we want you to love every item you receive. While we take great care in providing high-quality, festive products, we understand there may be occasions where you need to return an item. Please read the following carefully to understand your rights and responsibilities.

 

🎁 Change of Mind Returns

We are happy to offer a store credit if you've had a change of heart, provided the return meets the conditions below:

  • You contact us within 7 days of receiving your order to request a return.
  • The item is unopened, unused, unworn, and in original, saleable condition with all original packaging intact.
  • A copy of your invoice or packing slip is included with the return.
  • The item is not a clearance, personalised, or custom-made product, which are non-returnable for change of mind.
  • All return shipping costs (including tracking and insurance, if applicable) are your responsibility. We recommend using a trackable shipping method, as we cannot be held liable for lost return parcels.
  • Once approved and received, a store credit (excluding original shipping fees, if any) will be issued to you for use within 6 months.


🎄 Returns for Faulty, Damaged, or Incorrect Items

You are entitled to a refund, repair or replacement if the product you receive:

  • Has a manufacturing defect or fault;
  • Is significantly different from the description or sample shown;
  • Or does not function as advertised.

To qualify for a return under this policy:

  • You must contact us within 7 days of receiving your order to report the issue.
  • You must provide your order number, invoice number, and photo evidence of the damage or defect.
  • Items must be returned in original condition (except for faulty products).
  • We may request return of the product for inspection before processing a refund or replacement.
  • If approved, we will cover the return shipping cost for faulty or incorrect items.


⏱ Late or Missing Returns

  • Returns must be pre-approved before being sent. Any returns received without prior approval may not be accepted.
  • Items returned after the 7-day window may be refused or subject to a restocking fee, unless otherwise agreed in writing.


🎅 Need Help with a Return?

Please email us at info@christmastreasure.com.au or use our contact form to begin your return request. Include your order number and photos (if applicable) for quicker resolution.

 

At Christmas Treasure, we’re committed to making your shopping experience easy and festive and your satisfaction is always our priority.